Most orders are shipped within 1 business day.
Shipping Area & Rates
Carb Crunchers currently offers shipping only within Ontario. The cost of the shipping is a flat rate of $6.99. Any orders totalling $100 before taxes will be offered FREE shipping.
Order Processing Times & Order Tracking
Once an order has been placed, most packages will take 1 business day before it is shipped. Any orders that are placed during the week before 12:00pm EST (9:00am PST), will be shipped out the same day as long as no payment issues occur. At the time of shipment, you will receive an email confirmation with your order tracking number.
Due to COVID-19, the shipping carrier will be dependent on the company with the least amount of delays at the time the order is placed. Express service will be used with each of these carriers with expected delivery of 1-2 business days.
*These times are just estimates and may vary depending on various factors.
Returns & Refunds
Carb Crunchers accepts any returns within 15 days of original purchase. A return label will only be paid for by the company if the products come back undamaged. The refund will only be given once the package has been received. For this reason, we recommend getting a tracking number. Packages will only be accepted if they are unopened.
Damaged & Missing Products
Any damaged or missing products must be reported within 24 hours of receiving the package. Photos of the damaged product should be sent to email@example.com. The product should not be disposed of until properly addressed. Damaged products will require to be shipped back, with a prepaid label provided, in order for a refund to take place.
*It is the responsibility of the customer to track the package and pick it up on time from either their community box, at the front door or Post Office. Any temperature sensitive products that have been spoiled due to extended pick up time will not be refunded.